Managing conflict and engaging in negotiation are important for effective organizational behavior and performance
. Conflict can be dysfunctional if it leads to less performance or causes interpersonal problems. However, moderate conflict can be a healthy and necessary part of the work process because it causes a constructive debate of ideas and possibilities which leads to innovation
. In order to achieve a positive level of conflict, we need to understand its causes, consequences and appropriate conflict management.
- Task conflict refers to issues employees have when they don’t agree on how to perform a certain task.
- Relationship conflict refers to disagreements between two or more people which are often emotionally based and therefore can affect the working environment negatively.
- Conflict management is important to resolve dysfunctional conflict, start constructive debates and thereby stay innovative.
- Negotiation is a useful part of conflict management and helps employees to reach an agreement or make a compromise.
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